Shipping
At Sootora, we are committed to providing a seamless shopping experience for our valued customers. To efficiently fulfill your orders and ensure timely delivery, we rely on the logistics and delivery services provided by Amazon Multi-Channel Fulfillment.
Shipping Information
We partner with Amazon Multi-Channel Fulfillment to handle the shipping and delivery of orders placed through our Shopify store. As a result, your order may be shipped and delivered by Amazon Logistics or their affiliated carriers.
- Delivery times may vary depending on your location and the shipping method chosen at checkout.
- You will receive a tracking number via email once your order has been dispatched.
- Shipping fees are calculated based on the shipping method selected, your location, and the weight and dimensions of your order.
Please note: orders within EU has a free shipping option.
Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete. We cannot be held responsible for any delays or problems caused by incorrect address details. Such orders will only be eligible for refunds if the delivery charge would be excluded from the amount paid or if delivery to a new address or person would be paid for additionally.
Delivery Exceptions
While we strive to provide smooth delivery experiences, unforeseen circumstances such as weather conditions, transportation disruptions, or other external factors may impact delivery times. We appreciate your understanding in such situations.
Should you have any questions or concerns regarding your order's delivery, feel free to contact our customer support team at delivery@sootora.com. We are here to assist you and ensure your satisfaction.
By placing an order on our Shopify store, you agree to these delivery terms and the involvement of Amazon's delivery services in fulfilling your purchase. We are dedicated to delivering your products promptly and efficiently, and we appreciate your trust in Sootora.